BSB30215 CERTIFICATE III IN CUSTOMER ENGAGEMENT
Learn practical skills!
ABOUT THIS COURSE
The BSB30215 Certificate III in Customer Engagement is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.
You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.
This course is also offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly so you never feel overwhelmed while juggling your studies with your job.
This course is approximately 12 months for full time and 18 months for Part time depending on individual needs and circumstances including RPL, Credit Transfer and scheduling of practical placement.
This course is delivered via a combination of;
Face to face Training
(Virtual &/or classroom)
Self paced learning
On the job training
Students must undertake a Language, Literacy and Numeracy Assessment so appropriate academic support can be provided and employed under a traineeship arrangement.
WANT TO KNOW MORE?
START YOUR CAREER IN CUSTOMER ENGAGEMENT
FEES & PAYMENT OPTIONS
Jobs and Skills WA invests in training that equips people with the skills needed to help meet job demands.
Arrow is contracted by the WA Government to deliver training for this qualification as part of Jobs and Skills WA and the great news is you may eligible for a subsidised place!
You may be eligible if you are;
An Australian citizen; or
A permanent visa holder; or
A holder of a sub-class 309, 444, 785, 790, 820 or 826 visa; or
A secondary holder of a temporary visa of sub-class 457;
A holder of a Bridging Visa E (subclasses 050 and 051) where the visa holder has made a valid application for a visa of subclass 785 or 790; or
Are no longer at school; and
Western Australia is your primary place of residence
NOT ELIGIBLE? NO WORRIES!
This course can be completed Fee for Service.
WE LOVE TO CHAT!
To discuss your individual situation, check your eligibility, discuss payment options and find out the ins and out of the fees and charges request a call back.
CUSTOMER SERVICE OFFICER
CLIENT CONTACT OFFICER
"I was a struggling high school student that didn’t fit the norm for High School. I spoke with the state manager of Arrow and she gave me a direction into VET education. I was signed off by the school and my mum to attend the hospitality course in Osborne Park. This course not only prepared me well for the working world but gave me hope that I wasn’t different and inspiration. I successfully gained my qualification, full time employment, living on my own and a great path way to my future. Thank you Arrow and to the amazing team."